FREQUENTLY ASKED QUESTIONS

The Pedal Wagon is a multi-passenger rolling celebration that takes you on two-hour rides to Columbus’ best bars, restaurants, historic landmarks, parks — you name it!

You can choose from a variety of cruises, on which you share memorable experiences with friends, family, co-workers, or complete strangers as you discover Columbus’ best-kept secrets and favorite local establishments.

It’s the perfect way to gather together and celebrate birthdays, corporate outings, family reunions, Blue Jackets pre-games, or just because!

Not all Pedal Wagons are alike! In fact, they vary quite a bit in appearance. Depending on what cruise you take and what wagon is used, your Pedal Wagon may or may not have seat-backs, an electric assist, side-flaps, a back bench, or seats for non-pedalers. If you have a preferred wagon preference, please make sure to speak with a representative prior to making your booking!

The Pedal Wagon operates seven days a week, all year-round. We do close for certain holidays and scheduled staff outings — these dates will be blocked out on our online booking reservation system and will be shared on our social media accounts and within our emails.

Our wagons can be taken out as early as 10:30 a.m. and as late as 10:00 p.m. We are off the roads by midnight for safety reasons.

We recommend booking one to two months in advance, especially if you’re planning on riding during our peak season (March – October) or during a weekend as these time slots tend to fill up very quickly.

You may book a ride within 48 hours of the cruise time. All of our cruise availability is always visible on our online booking reservation system. You can also book a ride by phone. We take full payment at the time of booking to hold reservations.

Our online booking reservation system closes within 48 hours of the cruise time to ensure that we have enough time to schedule a captain. If you’d still like to book a cruise with us within 48 hours, please give us a call and we will do our best to accommodate you.

Private Cruises are just that, Private!  If booking private you ensure the wagon is for your group and your group alone.  Can you still book a private pedal wagon with less than 15 people? Absolutely! We just need a minimum of 8 riders to book a private option.  (Otherwise pedaling will be difficult)

Consider booking Private if you want to ensure your group is:

1. ALONE on the wagon without other riders!
2. If you have a large group (up to 15 people).

Public Seats are just that, Public!  If booking public you will be with other riders or grouped with other riders.  Public options are perfect for small groups wanting to ride the wagon with others.  Please note- often with public seats your original time slot selected may be subject to change so we can insure enough riders to launch a public cruise.  Public seat options are also great if you and your gang wish to book individual seats on the same wagon!  Each rider can select and purchase one seat as long as everyone books on the same cruise/timeslot!  Just be aware-if you’re wagon is not filled with 15 people you WILL assuredly be grouped with other public riders.

Most of our wagons are purely pedal-powered, so please expect to be pedaling during your ride unless you are sitting in one of the few seats on the wagon that doesn’t require pedaling.

If a wagon has a full group of eager pedalers, then propelling it via pure pedal power is easy. If a wagon has fewer pedalers or a group that isn’t willing to pedal, then we will climb some of the inclines around the city slowly.

If you bring comfortable shoes and a good attitude, then you should have no problem pedaling. If your group is still worried about being able to pedal, some of our wagons have electric-assist to help with the hills, but these must be requested prior to booking.

Let us know before you book if you would like a wagon with an electric-assist, and we will let you know the times that these wagons will be available. Despite having an electric assist, pedaling WILL be required at times!

Not all cruises have the option for an electric-assist wagon.

We have both 15-passenger and 13-passenger wagons, plus a 6-seater bike available at our Short North/Downtown Columbus garage location. For Explore Easton, we have one 15-passenger wagon. Please see the seating breakdown for each below:

15-passenger wagons:

• Five pedaling seats on each side — these 10 riders do have to pedal
• Two bicycle-style seats positioned above the wheels — these two riders don’t have to pedal
• Three riders on the rear bench — these riders don’t have to pedal

13-passenger wagons:

• Four pedaling seats on each side — these eight riders do have to pedal
• Two additional bicycle-style seats positioned above the wheels — these two riders don’t have to pedal
• Three riders on the rear bench — these three riders don’t have to pedal

Six-seater bike:

• Six pedaling seats — all six riders do have to pedal

What if we have more than 15 riders?

If you have 16 people in your group, we can have one person stand in the middle of the wagon; however, we will not have an actual seat for them. Per our insurance provider, no more than 16 passengers are allowed on board — NO EXCEPTIONS!

If your group is more than 16 people, then you can either reserve multiple private wagons or have some folks walk the route alongside the wagon. We currently have eight wagons and one six-seater bike in Columbus. In total, our fleet can hold up to 132 passengers, with eight people standing in the middle of the wagons. Please call us if you’d like to arrange a multi-wagon and bike ride.

*Inventory subject to change depending on seasonality and launching location.*

Please refer to the “What if I have a big group” question below for more information. Please call ahead prior to booking to ensure we are able to accommodate large group requests!

For our Short North/Downtown Garage Location:

We do have the capability of doing multi-wagon bookings. Multi-wagon launches must be completed by contacting a Pedal Wagon Customer Service Representative in order to make sure all your needs are met. Please call us directly to book multiple wagons. Larger groups are subject to an additional gratuity charge.

We have both private and public rides available for reservation. Please note, we accept only private bookings for our six-seater bike.

Private Wagons: If you’d like to reserve the entire Pedal Wagon, please book a private cruise. If you have more than 13 or 15 people, you can reserve more than one wagon at a time, and they will all follow the same route. Please refer to the “What if I have a big group?” question for more details.

Public Wagons: If you’d like to reserve individual seats on a Pedal Wagon, please book a public cruise. For public cruises, there must be at least eight riders in order for the cruise to launch.

Nope! When you book a Private Wagon, all 15-seats are all yours! We don’t need to know about any rider count updates unless your group will now be less than 6 people, in which you may have difficulty pedaling the wagon.

We will always provide the driver, or Captain, who will drive, operate, and navigate the Pedal Wagon and will steer you to a good time!

What to bring (Please note: there is no overhead storage on our 6-seater bike. Storage is very limited. Please call ahead if you are planning on bringing anything extra on our 6-seater bike):

• Government-issued ID – Every rider must bring a government-issued and valid form of identification prior to riding.
• Proof of signed waiver – Every rider must complete a Liability Waiver prior to riding. We strongly encourage you to fill out your waivers electronically before arrival.
• Comfortable clothes/shoes – Please be sure to wear comfortable clothes and shoes for pedaling. We have storage space available on our wagons for extra layers, like jackets. (Please note, there is no overhead storage on our six-seater bike. Storage is very limited.)
• Food and drinks – You are welcome to bring your own drinks and food. If you are bringing alcohol, you must abide by our Alcohol Policy at all times. Water may be available for purchase, but we suggest bringing your own hydrating drinks (especially in the summer months). Snacks are never a bad idea either! Please note that you cannot bring any outside food or drink inside of our partner establishments.
• Cash – Not required, but we suggest that you have cash on-hand for easy transactions inside of the bars.
• Music/playlists – Not required, but we do let you choose your own music while pedaling, so Pedal Wagon playlists are encouraged! Each wagon has the capability for an auxiliary or USB hook up; we provide the speakers and cords. Please be mindful that we operate within residential neighborhoods, so music volume is controlled by the captain!
• Decorations – Not required and only allowed on private wagons, but festive decorations and themed Pedal Wagons are certainly encouraged as long as they’re not offensive or inappropriate.

What Pedal Wagon provides:

• Coolers with ice
• Plastic cups
• Helmet (optional)
• Water bottles and rain ponchos are available for purchase (in addition to cool Pedal Wagon merch!)
• Auxiliary cord to play your own tunes!
• Wristbands/hand stamps for bar discounts
• Overhead storage space on each 13-passenger and 15-passenger wagon for purses, jackets, umbrellas, etc. There is no overhead storage on our six-seater bike.
• A well-informed captain to steer the Pedal Wagon and guide the way during your pedal-powered adventure!

Yes, you can drink alcohol on the Pedal Wagon. We are BYOB, but with the following restrictions. Please read carefully as each of these is strictly enforced:

• Alcohol can only be brought on the Pedal Wagon if every rider on board is over the age of 21.
• If someone forgets their ID or is under 21, the cruise will still launch; however, alcohol will NOT be allowed onboard for anyone.
• Only beer and wine is allowed — in limited quantities per rider.
  • Each rider can only bring 36 oz of beer (must be <8% ABV, Alcohol By Volume) OR 18 oz of wine or champagne (cannot be in glass containers; mini cans and plastic bottles are allowed).
  • Malt beverages such as Lime-a-rita’s are allowed.
• No liquor, mixed drinks, jello shots, or flasks are allowed.
• No glass is allowed.
• Our captains are not licensed bartenders and therefore cannot serve or pour you any alcohol during your ride.
• Absolutely under no circumstance may you bring alcohol (opened or unopened) into any establishments before, after, or during your ride. Riders are subject to fines if they directly disobey an establishment’s policy on alcohol.
• Absolutely under no circumstance may you dispose of any alcohol in any other place than the trash bags provided for you on the wagon.

Looking for a convenient place to purchase alcohol near our Short North/Downtown garage location? Our recommendation is:

• UDF – 880 N. High Street

Please note that the operational hours and pricing are subject to change.

If you have further questions, please review our Alcohol Policy or give us a call.

The bookee, the person who submitted the booking, will receive an automated text message from the Pedal Wagon at 9:00 a.m. EST on the day of your ride with specific instructions in regards to meeting time/location, our BYOB Alcohol Policy, and Liability Waiver Forms. It is the bookee’s responsibility to relay all information to the rest of the party as the Pedal Wagon has no way of contacting the other riders.

PARKING OPTIONS FOR SHORT NORTH/DOWNTOWN GARAGE LOCATION

The Hubbard Parking Garage is right next door to our garage/meeting location.

Metered street parking is also available on surrounding streets.

BATHROOMS FOR SHORT NORTH LOCATION

We encourage riders to use other facilities before arrival or wait until we reach our partner establishments during the ride.  There are no public bathrooms at our garage, so please plan to use them on your first and last partner stops during the ride!

Please keep in mind that it is illegal to urinate/undress in public. These rules are clearly stated in the Liability Waiver that every rider must sign before riding the Pedal Wagon. Riders will be subject to fines of up to $200 if they break these rules.

If you made a reservation and need to cancel or reschedule, please let us know as soon as possible. Our cancellation policy is as follows:

• Within two weeks: No refund will be given unless we’re able to resell your seats.
• Two or more weeks: Full refund will be given.
• Day of Cancellation: No refunds will be given. A $75 cancellation fee will be added to the reservation, and a rain check will be provided. This fee covers our captains expenses.

Events out of Pedal Wagon’s control: If we need to cancel your cruise because of events that are out of Pedal Wagon’s control (i.e. protests, riots, natural disasters, etc.), you will receive a raincheck that’s good for any future cruise of the same value — not a refund. This determination is up to the Pedal Wagon, not the customer. We will always operate with an abundance of caution in mind.

If you have further cancellation-related questions, please contact us at info@pedalwagon.com.

The Pedal Wagon rolls rain or shine! Ohio weather can be unpredictable, so please make sure that you dress accordingly.

Our 13-passenger and 15-passenger wagons have plenty of room to store any extra layers, umbrellas, personal belongings, or hydrating supplies. Some wagons are also equipped with side flaps that can be lowered in case of rain showers. Please note that our six-seater bike has no overhead storage or covering/roof. Storage is very limited on our six-seater bike, and ponchos will be complimentary in the event of rain.

If the weather becomes dangerous, Pedal Wagon reserves the right to cancel the ride and offer a rain check.

If you have further weather-related questions, please contact us at info@pedalwagon.com.

We want everyone to be able to ride the Pedal Wagon — we’ve had riders celebrate everything from Sweet 16 birthday parties to Nursing Home outings — but there are a few requirements:

• For any cruise where alcohol is brought on board the Pedal Wagon, all riders must be at least 21 years old.
• For any cruises where there is no alcohol on board the Pedal Wagon, riders can be under 21 years old.
• If riders are under 18 years old, they must have their parents complete a liability waiver for them.
• All public wagon cruises are 21+

If riding on a public wagon, the captain will do their best to accommodate all groups aboard for selecting destinations. Please keep in mind that we try to be fair to everyone, which means you may only get to select one or two stops and will need to let other riders have their say too!

If riding a private wagon, you’re welcome to pick and choose your stops from the list of partners designated specifically to your route. Groups typically visit one to two places during the normal two-hour cruise. Please keep in mind that more time spent inside the bars means less time on the wagon! We recommend doing two stops, and enjoying your time pedaling around, consuming the drinks you bring aboard!

Yes! Please contact us before you make a reservation so we can coordinate and make sure that we are able to accommodate your needs.

Depending on time and date, each cruise has a predetermined route. If given enough prior notice, Pedal Wagon will try to accommodate any variations to the route; however, the captain does reserve the right to deny suggestions the day of the cruise.

Additional charges may apply depending on specific cruise routes and electric-assist wagon availability.

If your group has to be kicked off the Pedal Wagon due to poor conduct or due to the breaking rules that are clearly listed on the Liability Waiver, a possible $200 fee could be charged to the credit card on file. This card will be issued no refund.

Once kicked off the Pedal Wagon, your group will be responsible for coordinating transportation from the point that you are ejected.

What could cause a group to get kicked off the Pedal Wagon? Infractions that result in a Pedal Wagon cruise immediately ending and a subsequent fee being charged include, but are not limited to:

• Unboarding the Pedal Wagon while the Pedal Wagon is in motion
• Over-intoxication — This includes passing out on the wagon or at an establishment, throwing up on the wagon or at an establishment, falling off of the wagon, not being unable to stand, etc.
  • Determining whether or not a rider is over-intoxicated is up to the captain’s or manager’s discretion. All of our captains and managers are trained in dealing with drunk customers and are instructed to use their best judgment. The Pedal Wagon does not tolerate over-intoxication.
• Intoxication at arrival prior to cruise start
• Fake ID, or knowledge of fake ID
• Possession of liquor — This includes liquor-based items such as jello shots, gummy bears, pre-mixed drinks, or concealed containers such as plastic bottles or flasks
• Giving alcohol to non-passengers
• Indecent exposure — This includes public urination, flashing, or mooning
• Use of foul language/gestures
• Littering
• Tailgating on side streets, parking lots, or outside of partner establishments
• Public consumption off the wagon
• Getting kicked out of partner establishments during the cruise
• Pedal Wagon abandonment

Due to safety concerns, the captain and/or manager may end a cruise at his/her own discretion. Infractions listed above are not the only reasons we may need to end a cruise. Please keep in mind that we need to operate with everyone’s safety in mind.

Passengers cannot take the unfinished alcohol off the wagon at the end of the cruise. Please make sure to only bring what you plan to consume!

Riders cannot bring their coolers or any opened or unopened alcoholic beverages into our partner establishments at any time before, during, or after their ride is complete.

Partner establishments can, and will, deny entry to folks who bring in personal coolers/drinks into their establishment. Riders are subject to additional fines if they directly disobey a partner establishments policy on outside alcohol!

Tipping isn’t mandatory, but is always appreciated! If you enjoyed your time with your captain, average tips range between 15% – 20% of booking price! Riders are also encouraged to leave their  captain a nice review on one of our social media platforms.

Pedal Wagon is not responsible for any personal items that may be left behind after a ride is complete. Please make sure to check that you have all your stuff before leaving the Pedal Wagon!

We’ll do our best to keep track of any items that are left behind, but again, cannot guarantee this. Please give us a call if you left something behind.

On our Promotions Page!

Please send donation requests to info@pedalwagon.com.